Frequently Asked Questions

Our doctors are highly qualified and experienced in their respective fields. They have completed their medical education and residency training from reputable institutions and are licenced to practise medicine.

We follow all the guidelines and protocols set by the Centres for Disease Control and Prevention (CDC) to prevent the spread of COVID-19. This includes regular sanitation and disinfection of our facilities, mandatory wearing of masks, social distancing, and screening of patients and staff for symptoms.

You can request your medical records by filling out a form available on our website or by contacting our office. You will be required to provide identification and sign a release form for the release of your medical records.

To schedule an appointment, you can call our office during business hours or use our online appointment booking system available on our website. We also offer telemedicine appointments for certain services.

Please bring your insurance card, photo ID, any relevant medical records or test results, and a list of any medications you are currently taking. Additionally, if you are a new patient, please arrive early to complete any necessary paperwork.

We accept most major insurance plans. However, it's always a good idea to verify coverage with your insurance provider before your appointment. Our team can also assist you in understanding your insurance benefits and coverage.

We have implemented strict safety protocols in accordance with CDC guidelines to ensure the safety of our patients and staff. This includes frequent cleaning and disinfection of high-touch surfaces, mandatory mask-wearing, social distancing measures, and screening protocols for symptoms.

Yes, you can request prescription refills and access your lab results through our secure patient portal. If you have any questions about your prescriptions or lab results, our team is available to assist you.

Yes, we offer telemedicine appointments for certain services. Telemedicine appointments allow you to consult with your healthcare provider remotely using video conferencing technology. Please contact our office to determine if your appointment is eligible for telemedicine.

For urgent medical concerns outside of regular business hours, please call our office and follow the prompts to reach our on-call provider. They will be able to assist you or provide guidance on next steps.

Our staff members are fluent in [list languages spoken by staff members, if applicable]. If you require language assistance, please let us know, and we will do our best to accommodate your needs.

We understand that healthcare costs can be a concern for some patients. We offer flexible payment options and may have financial assistance programs available for those who qualify. Please speak with our billing department for more information.

We welcome feedback from our patients as it helps us improve our services. You can provide feedback by completing a satisfaction survey, contacting our office directly, or leaving a review on our website or social media platforms.